Question 1

What is Cognito?

Accepted Answer

Cognito is a free online learning platform designed to help GCSE and A-Level students revise more effectively. We offer video lessons, interactive quizzes, flashcards, and progress tracking across a wide range of subjects.

Question 2

Can I use Cognito for free?

Accepted Answer

Yes! Cognito is completely free for all students. Our core features, including video lessons, quizzes, and basic progress tracking, are available at no cost. We also offer a Pro subscription with additional features for those who want to take their revision further.

Question 3

What levels and subjects do you cover?

Accepted Answer

We cover GCSE and A-Level content across sciences (Biology, Chemistry, Physics), Mathematics, English, and humanities. Our content is aligned with major UK exam boards including AQA, Edexcel, and OCR.

Question 4

Is Cognito specific to my course?

Accepted Answer

Yes. When you select your qualification and exam board, Cognito tailors the content and quizzes to match your specific syllabus. This means you only see what's relevant to your exams.

Question 5

What if I don't know which course or exam board I'm studying?

Accepted Answer

No worries! Ask your teacher which exam board your school follows for each subject. You can also check your school's website or look at past papers you've been given — the exam board is usually on the front page.

Question 6

How do I use the interactive study tools?

Accepted Answer

Once you've selected your course, you'll find video lessons, practice questions, and flashcards organised by topic. Watch the videos, then test yourself with the quizzes. Your progress is tracked automatically so you can see which areas need more work.

Question 7

Do I need to create an account?

Accepted Answer

While you can browse some content without an account, signing up (for free!) lets you track your progress, save your quiz results, and get personalised recommendations.

Question 8

I forgot my password. How do I recover it?

Accepted Answer

Click 'Forgot password' on the sign-in page and enter the email address associated with your account. We'll send you a link to reset your password. If you don't receive the email, check your spam folder.

Question 9

How do I reset my account progress?

Accepted Answer

You can reset your progress for individual subjects or your entire account from the Settings page. Please note that this action cannot be undone.

Question 10

Can multiple students share a Cognito account?

Accepted Answer

Each student should have their own account so that progress tracking and recommendations work correctly. Accounts are free, so there's no reason not to create separate ones.

Question 11

Can I use Cognito on my phone?

Accepted Answer

Absolutely! Cognito works on any device with a web browser. We also have dedicated mobile apps for iOS and Android, giving you the best experience on the go.

Question 12

Can teachers use Cognito for their classes?

Accepted Answer

Yes! Many teachers use Cognito to supplement their teaching. We offer tools for setting assignments, tracking student progress across your class, and identifying areas where students need extra support.

Question 13

I signed up as a teacher, but I seem to have a student account?

Accepted Answer

Please email us at hello@cognitoedu.org with your school email address and we'll convert your account to a teacher account. This gives you access to classroom management features.

Question 14

Do you offer a bulk subscription for schools?

Accepted Answer

Yes, we offer school-wide licences that give all students and teachers access to Cognito Pro features. Contact us at hello@cognitoedu.org for pricing and setup details.

Question 15

What teacher functionality do you offer?

Accepted Answer

Teachers can create classes, set homework assignments, view individual and class-wide progress reports, identify struggling students, and access all Pro content for lesson planning purposes.

Question 16

How do I cancel my Pro subscription?

Accepted Answer

You can cancel your subscription at any time from your Account Settings. Go to Settings > Subscription > Cancel. You'll continue to have Pro access until the end of your current billing period.

Question 17

How do I change my subscription plan?

Accepted Answer

Go to Settings > Subscription to switch between monthly and annual plans. Changes take effect at the start of your next billing period.

Question 18

How do I stop my subscription from renewing automatically?

Accepted Answer

Cancelling your subscription automatically stops auto-renewal. Go to Settings > Subscription > Cancel. You won't be charged again after your current period ends.

Question 19

Can I pause my subscription?

Accepted Answer

We don't currently offer a pause feature, but you can cancel and re-subscribe at any time. Your progress and data are always saved, even without an active subscription.

Question 20

Can I pay per subject?

Accepted Answer

Currently, our Pro subscription covers all subjects. We've designed it this way so you can explore and revise across all your subjects without worrying about additional costs.

Question 21

Do you offer a discount for multiple subscriptions or bundles?

Accepted Answer

We offer discounted school licences for bulk access. For individual students, the annual plan offers significant savings compared to monthly billing. Contact us for school pricing.

Question 22

What is your refund policy?

Accepted Answer

If you're not satisfied with Cognito Pro within the first 14 days, contact us at hello@cognitoedu.org for a full refund. After 14 days, we offer prorated refunds on a case-by-case basis.

Question 23

How can I change my subscription from monthly to annual?

Accepted Answer

Go to Settings > Subscription and select 'Switch to Annual'. The change will take effect at the start of your next billing period, and you'll receive the discounted annual rate.

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